Coming Out of Crisis: Patient Experiences in Primary Care in New Orleans, Four Years Post-Katrina

Coming Out of Crisis: Patient Experiences in Primary Care in New Orleans, Four Years Post-Katrina

In the aftermath of Hurricane Katrina, one hospital that had been a key healthcare provider for uninsured, low-income residents of New Orleans was closed for more than a year while another remains closed. Coming Out of Crisis: Patient Experiences in Primary Care in New Orleans, Four Years Post-Katrina (49 pages, PDF), a new report from the Commonwealth Fund, examines the primary care network that has emerged in the city. Comprised of nearly a hundred independent neighborhood primary care clinics funded with federal, state, and local money, the ad hoc network is presented in the report as a potential model for delivering primary care to vulnerable populations elsewhere. Indeed, most respondents in a survey of clinic patients said they had easy access to primary and preventive care, helpful communication with clinic staff, and good management of their chronic illnesses. Most patients also said they were not deterred by cost when they needed care.