Helping Patients Plug In: Lessons in the Adoption of Online Consumer Tools

Helping Patients Plug In: Lessons in the Adoption of Online Consumer Tools

According to a new report from the California HealthCare Foundation, three out of four patients would like to have some sort of electronic connection with their medical provider, whether it's the ability to make an appointment via the Web, to view lab test results, and/or to e-mail their doctor. The report, Helping Patients Plug In: Lessons in the Adoption of Online Consumer Tools (19 pages, PDF), found that a growing number of healthcare providers are adopting patient-centered health information technology (PCHIT) to address such patient requests despite technical, strategic, and financial hurdles.